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Delivery Information

Customer Service
Coffee Shape is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 1-2 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 24 hours to arrange an agreeable alternative item, a back order or a full refund.

Pricing
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of [the updated date here]. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

Shipping and Delivery
We deliver products Australia wide using Australian Air Express (http://www.aae.com.au). Postage is Free on orders exceeding $80. All orders below $80 will incur a flat $8.95 postage per order. Orders are dispatched within 24 hours. Shipping times are estimated at between 1-2 business days depending on your location within Australia.

Shipping Destinations
Coffee Shape ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us to enquire about a special order.

Return and Refund
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

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